How to Troubleshoot Common Issues with Android POS Machines

Imagine a long queue at your workplace because your Android POS isn’t doing what it has been doing all the time. There will be impatience and frustration in the air, won’t it? Android POS machines are really like a lifeline for any business, carrying out vital operations like transactions and inventory management. If you have an Android POS, learning to troubleshoot some common issues will be handy. So, let’s see the quick fixes to avoid unpleasant situations.

Your POS has connectivity issues

Sometimes, it is difficult to connect your POS to the internet. Even if it connects, the payments fail.

Fix:

• First, check if your Android billing machine is connected to a stable WiFi. If you are on a mobile network, ensure your signal is strong enough.
• You can restart the device to refresh its network settings.
• If the issue persists, forget the Wi-Fi network and reconnect, or switch between different networks.
• For Bluetooth connectivity, check that the paired device (e.g., printer or card reader) is within range and properly paired with the POS machine.

Your POS machine freezes

You are in the middle of the order processing but POS won’t respond. They may slow down or freeze which is quite annoying to staff and customers.

Fix:

• Clear the cache memory and unwanted files.
• Don’t leave too many apps running in the background.
• Refresh your Android POS machine with a soft restart.
• Ensure that you regularly update your device. This often helps with performance improvements like bug fixes.
• If your POS is still slow, check the compatibility with the device or consider upgrading it to a newer version.

Your POS is printing blank receipts

Your device may print incomplete receipts, or blank receipts and even won’t do anything at all.

Fix:

• Align the paper roll properly.
• Check if the paper is jammed or not.
• Ensure that your POS has a stable Wifi connection.
• Restarting can help with this issue.

Payments are failing

Sometimes, card payments fail and your Android POS billing machine can’t process the transactions.

Fix:

• Ensure the card reader is connected to the Android billing machine and within the range.
• Try restarting your POS or the card reader.
• Check if you have updated your processing app to the latest version.
• Use different cards to see if it’s about the card or the POS machine.

Sudden Software crashes

Your Android POS machine can suddenly crash without a clue. This can happen due to bugs or incompatibility with the operating system version.

Fix:

• Make sure your POS software is updated to the latest version available.
• Uninstall and reinstall the POS app to fix any corrupt files.
• If the app continues to crash, contact the software provider for assistance or switch to a more reliable POS app.

Wrapping Up

Android POS machines make your business operations seamless and effortless, for you and the customers. If you encounter any issues, it can adversely affect your normal functioning. That’s why knowing how to handle some common issues can help you save time talking to customer care.

For businesses looking to invest in Android POS, platforms like Udyama POS can provide valuable insights into the best models available. For retail stores, inventory, warehouses and other businesses, Android POS can help them to meet their needs effectively.