A support ticket shall be raised after we receive your email. We shall respond to your query within 2-3 hours. After ascertaining the support request, we shall either email you the setup instructions or troubleshooting tips. Should you require remote or telephone support, we request you to purchase support in hourly blocks. The products you purchase from us have a very low failure rate and hence it is our strong recommendation that before you contact us for support, please attempt the following:
Restart your PC/Mac/Tablet/iPad. Reset your Internet/Network/Bluetooth connection which usually fixes most printer issues.
Please check the WiFi modem/Router, cables, and network settings to ensure your network hardware is running alright.
If using Bluetooth devices, click on “Forget the Device” and pair it again to reestablish the Bluetooth connection.
If you are still facing an issue, please raise a support ticket by emailing and one of our support agents will respond within 2-3 hours.
Please include

1. Your company name and Invoice number

2.Name and contact details

3. A detailed description of hardware issue

4. Photos, videos, and Printouts if any, to help explain the issue.

Our support hours are 24 X 7 Hours 365 Days.

FAQ on support
My hardware is not connecting to the iPad or network.
Most likely it is the issue of network, router or tablet and not printer/scanner/product you purchased from UdyamaPOS. All products we sell are 100% genuine official Indian certified manufacturers equipment.
We advise you to test the device on another network before logging a ticket for support.

STIPL’s main mission is to lead the field by providing top-quality services. We are able to achieve this thanks to the innovation present in all of our management processes, the recruitment and training of the best professionals. Our proximity to clients has allowed us to adapt to the multilingual needs of our clients in the markets where they do business.

Our company’s vision is to become a benchmark for excellence within the sector, to promote a business model based on quality, to make use of new technologies and to foster transparency and cooperation among different industry players. The fast changing technology and business conditions underline the need for a partner who not only provides IT services but the right guidance and ensure smooth implementation. A partner who has the necessary depth of knowledge and skills. Customer care is a prime consideration of our company,
Our aim is to provide a cost effective, top notch, professional service. It wouldn’t be right to work with no regard for the future, so at STIPL we strive to do business in a way that doesn’t compromise the welfare of future generations.

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